Menu Digital table ordering Catering

 

COVID-19

Please find all information relating to Winner Winner’s response to COVID-19 here.

 
 
 

Timely UPDATES

Update 2nd December 2021, 8am:

--

From 3rd December, we will be operating in line with the NZ Government Covid-19 protection framework and our team and customer safety remain our top priority. Please note vaccine passes will be required for all our team, suppliers & contractors that enter our store, as well as for customers to be served in store

We believe everyone should enjoy our menu, so if you don't have a vaccine pass, please order online and select 'contactless pick up' as your pick up method & wait at our storefront contactless pick-up point. Once your order is ready we'll bring it right out to you.

Please feel reassured that we have strict hygiene protocols in place and the health & safety of our team and customers remain our number one priority.

We are happy to welcome you back into our dining rooms, with a few new safety precautions. We ask that you please:

  1. Scan in using the NZCOVID Tracer app

  2. Mask up - Please wear a face covering until you are seated or pick up your order

  3. Please show us your Vaccine Pass before entering our stores

You can read more about eating-in, as well as our safety precautions both for our team and in our stores on this page.

Opening hours for all our stores remain the same ~ you can view these for your local store here.

We would like to thank everyone for their support during this time.

Update, 22nd September 2021, 8am:

--

From today, Winnner Winner Pukekohe & Takapuna will now be open and operating under the guidance of Alert Level 3. Both stores will be open for online orders only; to be collected at the storefront, or delivered direct to customer's cars, Curbside. Pukekohe will also be offering home delivery. Store opening hours are as follows:

Pukekohe
Mon - Sun, 4pm - 9pm

Takapuna
Wed 22 Sep, 2pm - 9pm
Returning to regular hours from Thursday onwards (11am - Late, Mon-Sun)

Our Hamilton East and Courtenay Place stores will remain open and operating under the guidance of Delta Alert Level 2 contactless dine-in orders made via direct-to-table Digital Table Ordering. As well as for contactless online ordering to pick up at the storefront.

We ask that:

  • All customers record their visit to our stores by scanning the Government COVID Tracing QR code displayed at the storefront (or manually completing a Ministry of Health guest register for the purposes of contact tracing).

  • For the safety of yourself and our staff, that customers please wear a mask or suitable face covering store until your order has been collected.

You can read more about eating-in, as well as our safety precautions both for our staff and in our stores on this page.

Update, 8th September 2021, 8:30am:

--

From today our Hamilton East and Courtenay Place (out of Auckland) stores will now be open and operating under the guidance of Delta Alert Level 2; while Pukekohe and Takapuna (Auckland) will remain closed under Alert Level 4.

In adherence to the current Alert Level system, the following ways to order will be available:

Under the new Alert Level 2 rules, we now require:

  • All customers to record their visit to our stores by scanning the Government COVID Tracing QR code displayed at the storefront (or manually completing a Ministry of Health guest register for the purposes of contact tracing).

  • For the safety of yourself and our staff, that customers wear a mask or suitable face covering into the store until your order has been collected.

  • That stores have no more than 50 seated customers at any one time. This may mean that customers waiting for a takeaway order may be asked to wait outside to maintain this capacity limit. Thank you for your understanding!


As always, and regardless of the current Alert Level, staff and customer safety remains our top priority. We thank you for your continued support, patience and understanding. We look forward to bringing you your favourite Winner Winner eats and treats in the safest way possible.

You can read more about eating-in, as well as our safety precautions both for our staff and in our stores on this page.

Update, 31st August 2021, 5pm:

--

In light of the announcement made by the NZ Government that regions South of Auckland will transition to Alert Level 3 at 11:59pm on Tuesday 31st August, Winner Winner Hamilton East will be open from lunchtime, Wednesday 1st September for online orders only; to be collected at the storefront, or delivered direct to customer's cars, Curbside. Hamilton East will also be offering home delivery from 5pm.

It is also our intention to open Winner Winner Courtenay Place on Wednesday 1st September for online orders only. The team are busy preparing the store for opening, so we will keep you posted on the exact store opening hours here and on social media.

Our Takapuna and Pukekohe stores in Auckland (Alert Level 4) will remain closed - hang in there Aucklanders, we can't wait to see you soon!

We will continue to update you via this webpage with any relevant updates. You can read more about our safety precautions both for our staff and in our stores on this page.

Update, 18th August 2021, 9am:

--

From today, all stores will be closed in adherence with The New Zealand Government's directive to move to Alert Level 4.

We will continue to update you via this webpage and social media as more information comes to light.

Stay safe, stay kind, and we'll see you soon 🧡.

Update, 23rd June 2021, 3pm:

--

In light of the recent news that Wellington will be moving to Alert Level 2 from 6pm this evening, our Courtenay Place store will continue to remain open under the guidance of Alert Level 2. All stores outside of Wellington (Pukekohe, Takapuna & Hamilton East) will continue to operate under the Alert Level 1 guidelines.

We will continue to monitor as the situation evolves and we find out more information relative to the places of interest. We will update you via this Covid-19 webpage and our social channels if any of our Wellington stores have been impacted. 

In adherence to the current Alert Level system, the following ways to order will be available:


At all levels, we continue to encourage customers to use online ordering, both for dine-in and takeaway orders. By using your own device to place your order, reduces the possible touchpoints in our store.

As always, and regardless of the current Alert Level, staff and customer safety remains our top priority. We thank you for your continued support, patience and understanding. We look forward to bringing you your favourite Winner Winner eats and treats in the safest way possible.

You can read more about eating-in, as well as our safety precautions both for our staff and in our stores on this page.

Update, 4th March 2021, 1pm:

--

Under Alert Level 3, from Fri 4th - Sun 6th March, all Auckland stores (Pukekohe & Takapuna) will be open from 5pm - Late for online orders only; to pick up storefront or Curbside.

For more info, please read the store details here.

Update, 28th February 2021, 10am:

--

Here we go again, NZ. We all know the drill. As of today, all Winner Winner stores will be open and operating under the relevant Alert Level system ~ Pukekohe & Takapuna under Alert Level 3. Hamilton East & Courtenay Place under Alert Level 2.

This is in light of the recent announcement made by the NZ Government to transition to Alert Level 3 (Auckland) and Alert Level 2 (rest of NZ) at 6:00am on Sunday 28th February.

We are well versed in Alert Level changes and staff and customer safety remains our top priority. Dining and contactless collection methods will be available for customers to order, which will vary from store-to-store.


Stores:

During Level 2 & 3 only cashless payment will be accepted. As always, we thank you for your continued support, patience and understanding. We will continue to update you via the COVID-19 updates page on our website and social media.

Stay kind, stay local - we look forward to seeing you soon.

You can read more about eating-in, as well as our safety precautions both for our staff and in our stores on this page.

Update, 18th February 2021, 10:30am:

--

Great news NZ! After a very brief stay in Alert Level 3, our Pukekohe and Takapuna (Auckland) stores will be open and operating under the guidance of Alert Level 2; while Hamilton East and Courtenay Place (out of Auckland) will be operating under Alert Level 1.


In adherence to the current Alert Level system, the following ways to order will be available:


At all levels, we continue to encourage customers to use online ordering, both for dine-in and takeaway orders. By using your own device to place your order, reduces the possible touchpoints in our store.

As always, and regardless of the current Alert Level, staff and customer safety remains our top priority. All stores will have Government QR Codes at entrance and collection points for customers to use when collecting their Winner Winner fix - we encourage our customers to use this responsibly.

We thank you for your continued support, patience and understanding. We look forward to bringing you your favourite Winner Winner eats and treats in the safest way possible.

You can read more about eating-in, as well as our safety precautions both for our staff and in our stores on this page.

Update, 15th February 2021, 10am:

--

As of today, all Winner Winner stores will be open and operating under the relevant Alert Level system ~ Pukekohe & Takapuna will be operating under Alert Level 3. Hamilton East & Courtenay Place will be operating under Alert Level 2.

This is in light of the recent announcement made by the NZ Government to transition to Alert Level 3 (Auckland) and Alert Level 2 (rest of NZ) at 11:59pm on Sunday 14th February.

We are well versed in Alert Level changes and staff and customer safety remains our top priority while we re-implement appropriate Level 2 and 3 safety procedures with our local store owners and team. Dining and contactless collection methods will be available for customers to order, which will vary from store-to-store.


Stores:


During Level 2 & 3 only cashless payment will be accepted.

All stores will have Government QR Codes at entrance and collection points for customers to use when collecting their Winner Winner fix - we encourage our customers to use this responsibly.

We thank you for your continued support, patience and understanding. We will continue to update you via the COVID-19 updates page on our website and social media.

In the meantime, stay safe and see you soon.

You can read more about eating-in, as well as our safety precautions both for our staff and in our stores on this page.

Update, 31st August 2020, 10am:

--

As of today, all Winner Winner stores will be operating at Alert Level 2, while Winner Winner Pukekohe (Auckland) will be adhering to the slightly adjusted Level 2.5 as outlined by the NZ Government.

At all stores, Winner Winner customers will be able to order in-store for dine-in using our contactless direct-to-table digital table ordering platform. Takeaway orders can be placed online for collection at the storefront or delivered direct to customer’s cars using our Curbside pick up method. All stores are accepting cashless orders only.

Staff and customer safety is our top priority so we continue to encourage people to use online ordering to place their orders during level 2. All stores will have Government QR Codes at entrance and collection points for customers to use when collecting their Winner Winner fix - we encourage our customers to use this responsibly.

You can read more about eating-in, as well as our our safety precautions both for our team and in our stores on this page.

We thank you for your continued support, patience and understanding and look forward to welcoming you around our dining tables (at a safe distance) soon!

Update, 12th August 2020, 10am:

--

In light of the recent announcement made by the NZ Government to transition to Alert Level 3 (Auckland) and Alert Level 2 (rest of NZ) on Wednesday 12th August, our stores will be opening later for various dining and contactless collection methods, which will vary from store-to-store.

Staff and customer safety is our top priority so we are taking this extra time to re-implement appropriate Level 2 and 3 safety procedures with our local store owners and team.

Stores:

  • Pukekohe (Level 3) will be opening at 4pm today for online ordering only to collect at storefront, or delivered direct to customer's cars, Curbside.

  • Hamilton East and Courtenay Place (Level 2) will be open from 4pm today for dine-in with increased safety precautions. Contactless direct-to-table Digital Table Ordering will be available as well as online ordering to pick up at the storefront or at Curbside. We continue to encourage people to use online ordering to make orders in-store or pick up in level 2. By using your own device to place your order, reduces the possible touch points in our store, and you are not required to fill out a contact tracing form as your credentials are captured in platform.

We thank you for your continued support, patience and understanding. We will continue to update you via the COVID-19 updates page on our website and social media.

In the meantime, stay safe and see you soon.

Update, 9th June 2020, 10am:

--

All stores continue to be open going into level 1, as of Tuesday 9th June.

We continue to welcome you into our dining rooms, with a few small changes to the safety precautions in place. We will continue to offer in-store pick up orders which can be placed online or in-store at the counter; Curbside pick up will continue to be available at all stores heading into level 1 as a pick method for online orders. Digital Table Ordering will also remain available for dine-in customers, as well as making previously disestablished tables available for use.

We do continue to encourage customers to use online ordering (or digital table ordering) to make orders for in-store dining or pick up in level 1. By using your own device to place your order, reduces the possible touch points in our store, and you are not required to fill out a contact tracing form as your credentials are captured in platform.

We would like to thank everyone for their support during this time.

You can read more about eating-in, as well as our our safety precautions both for our staff and in our stores on this page.


Update, 14th May 2020, 9.00am:

Our dining rooms, in all stores, are open today.

We are looking forward to seeing you in-store today, would be great to have you pull up a seat at our table 🍽. Can’t wait to see some familiar faces (at a slight distance) 🍗

Check store opening times here.

Update, 11th May 2020, 1:00pm:

Pukekohe open for lunch.

Pukekohe will remain open for lunch this week, from 12-9pm, until Level 2 begins.

Update, 7th May 2020, 10.30am:

Pukekohe open for lunch.

This week, until Sunday 10th May, the Pukekohe store will be open from 12-9pm for lunch online orders.

Update, 4th May 2020, 10.30am:

Hamilton East closed today.

The Hamilton East store will be closed today as a one off. We’re taking care of the team and re-gathering ourselves for the week ahead. Pre-orders can still be made for tomorrow.

Update, 29th April 2020, 10.15am:

Physical distancing outside our stores:

We are overwhelmed with the local support, thank you to everyone who chose Winner Winner yesterday. We are #allinthistogether and continue to ask people use common sense when waiting outside our store, observing a 2m physical distance. This keeps you and us safe - we can cook chicken, trusting our customers are being safe outside. In addition to this, we are implementing the following updates:

  • We will be staggering our online ordering even more, reducing the amount of orders in a 15minute time frame. You may experience delays on our online ordering platform as we have to manually manage this. If you can't make an order immediately, try again a couple of minutes later and the platform should be available. This means less people will be arriving at the store at once.

  • We have Curbside collection available and encourage you to use this platform so you can stay in the safety of your car. 

  • We have a 2m distancing box at our collection point. Please observe this. 

  • We are working on more markings on the ground outside our stores.

Update, 28th April 2020, 7.00pm:

--

Thank you for your patience.

Our Hamilton East store is experiencing delays due to a printer fail. Online ordering has been turned off to allow the store to catch up. Will be back online shortly. Thanks for your patience.

All other stores continue to operate storefront and curbside pick up, in addition to delivery. Thank you for supporting our local stores.

Update, 28th April 2020, 12.45pm:

--

We are open.

Unfortunately, our online ordering provider is experiencing crashes (due to volume) but we are still open! If online ordering is not working please order via phone and pay on collection.

Update, 24th April 2020, 5.00pm:

--

All our stores will be open from Tuesday - with a few new contactless ways to get your Winner Winner 🍗 fix!

Order online for pick up Curbside and Storefront, or get it delivered to your door.

Update, 20th April 2020, 5.30pm:

--

In light of the recent announcement made by the NZ Government to transition to Alert Level 3 on Tuesday 28th April, all Winner Winner stores will re-open for delivery and various contactless collection methods on Tuesday 28th April.

Opening hours are as follows (these are subject to change):

Winner Winner Pukekohe: 4pm - 9pm
Winner Winner Hamilton East: 12pm - 9pm
Winner Winner Courtenay Place: 12pm - 9pm

Further details of collection methods to follow.

Update, 20th April 2020, 11.30am:

--

We’ve been working away behind the scenes to bring Winner Winner to the community in new and safe ways during Alert Level 3 – including options like storefront pick up, contactless curbside collection and delivery.

We are awaiting the timeline from today's briefing at 4pm to determine our next move to keep our customers and team safe.

We're excited to swing open our doors in the very near future and hope to see you (at a 2m distance) soon. 

Update, 26th March 2020, 10.00am:

--

See you soon, our Winner Winner community. We have closed our doors in direct response to the nz government’s increased covid-19 alert level.

We thank you for your continued support, patience and understanding. We will continue to update you via the covid-19 updates page on our website and social media.

In the meantime, stay safe and see you soon.

Update, 25th March 2020, 7:20pm:

--

Our Hamilton East store is now closed.

Update, 25th March 2020, 4:00pm:

--

Some of our Winner Winner stores across New Zealand have begun to close in preparation for alert level 4. If you are unsure if a store is open we encourage you to check on our online ordering platform or to call the store. All stores will close by 9pm tonight but some may continue to close before then dependent on stock levels.

Update, 24th March 2020, 2:30pm:

--

From 9pm Wednesday 25th March, our stores will close their doors, we will turn off our rotisseries and hang up our aprons until such a time when we can reopen. This is in direct response to the NZ Government's increased COVID-19 level from 3 to 4. 

We are all in this together and we will continue to work on different ways we can continue to bring Winner Winner to the communities we are in during these unprecedented times. We will continue to update you via this webpage and social media.

Update, 23rd March 2020, 4pm:

--

Our stores are open but our dining rooms are now closed. This is in response to the increased alert level, level 3, indicated from the NZ Government.

Ordering in-store to take-away, and ordering online for express pick-up or curbside collection continue to be available. Please contact stores directly regarding catering.

All stores across our network will shut their dining rooms to customers. This means you will no longer be able to dine-in at our stores.

This action will be brought into effect as soon as possible in stores nationwide.

Finally, we are working on different ways we can continue to bring Winner Winner to you during these unprecedented times. We will continue to update you via this webpage and social media. We are a proud New Zealand company and will endeavour to support our loyal staff, customers and the local community through this time. We are in this together.

Original statement: Tuesday March 17th, 12 noon

--

As the impact of COVID-19 grows, we think it is important to let you know we continue to be open across the country.

The situation is rapidly changing, but right now we plan to keep our doors open, our rotisseries on and to continue to make fresh salads for you, your family and the wider community  – just with a few more precautions and a double down on safety protocols. We continue to provide quality food and take pride in our health and safety practices. We know that certain situations require us to implement updated procedures, listen to the experts and be nimble so we can continue to cater to our customers. This is one of those situations.

Your needs
We know that you will be relying quite heavily on eating at home or quick pick-up right now. In order to feed your needs, we have implemented the following:

  • We continue to encourage you to order online and pick-up in-store, supporting reduced social contact.

  • Stores are open and will be until further notice. We will promptly inform you, via social media channels or our website, of any changes to opening hours, in-store menu selection or any other changes that may arise.

  • As always, if your experience in-store is anything less than expected, please let our staff in-store know at once.  Otherwise please get in touch with us via email or social media if you have any further questions.

Our stores
Peace of mind and risk mitigation goes a long way, so we have implemented (above and beyond our usual extensive health and safety programme):

  • All stores have sanitiser stations available on entry and on counters.

  • We have reduced front-of-house reusable touch points.

  • All stores have cashless and touchless facilities available.

  • We have doubled the amount of deep cleaning procedures in our stores.

Our staff
Our teams have always taken in pride in offering you the best experience. We consider our people are central to everything we do and as such, have implemented the following to support them during this time:

  • If any team member feels unwell, they will remain at home, and we encourage our customers to do the same. If unsure, please call Healthline on 0800 358 5453.

  • All staff undergo continuous training in adherence with our thorough health and safety protocol and auditing. We have extended this by implementing specific COVID-19 online safety training to all stores. 

It goes without saying this is a tricky time for us all. We cannot predict how this situation may progress; we are closely monitoring this in real-time based on the advice the World Health Organisation and the Ministry of Health are providing. We are reviewing our approach regularly. 

Thank you for your continued support.

 

Our TEAM

Our top priority throughout the change in alert levels and transition to the NZ Government Covid-19 Protection Framework is to continue to keep our customers and staff safe. Our team are well versed in bringing Winner Winner to customers safely and confidently, with strict hygiene protocols in place.

We are applying the following guidance to all staff, in all stores:

  • Have undergone continuous COVID-19 specific online safety training on top of our thorough health and safety e-learning.

  • Will all be required to wear a face mask in both front of house and back of house positions during certain alert level settings. Masks have been made available to all staff.

  • Are required to sanitise surfaces every 15 minutes and thoroughly wash and sanitise hands frequently.

  • Where possible, will be required to follow 1m physical distancing guidelines in kitchens and (where possible) 2m physical distancing when moving through our dining rooms.

  • Our staff will also be sanitising their hands before taking out takeaway orders; and sanitising again when re-entering the kitchen.

  • Are required to stay at home if they are feeling unwell.

  • Will continue to wear freshly washed uniforms for each shift, including aprons.

 

OUR STORES

Food safety has always been of the highest importance for us. Since the introduction of Alert Level 4 in March 2020, we have added additional processes and training to ensure we are applying new procedures, above and beyond the guidance of the Ministry of Health. Regardless of eat in, takeaway or online order pick up orders, the following will be implemented in our stores:

  • We have doubled the amount of deep cleaning in our stores.

  • Hand sanitiser will be available in our stores, at counter.

  • At certain alert level settings, disposable masks will be made available in some of our stores (where possible) for customers who do not have one; at the in-store pick up counter.

  • Seated capacity in store may vary depending on alert level settings and government guidelines. This may mean that customers waiting for a takeaway order may be asked to wait outside to maintain this capacity limit. Thank you for your understanding.

  • Offer cashless payment only.

  • Contactless digital ordering is available through our table ordering platform for dine-in customers, where possible

  • Dine-in tables and seating will be spaced (or disestablished) 1 metre apart to support appropriate physical distancing.

  • Where possible, tables and chairs wiped between customers.

  • New menus and sanitised cutlery jars are supplied to each new customer.

Eating-in

We are operating in line with the NZ Government Covid-19 protection framework and our team and customer safety remain our top priority. This means that from today, vaccine passes are required for all our team, suppliers & contractors that enter our store, as well as for customers to be served in store.

In our Level 2 (out of Auckland) stores, the following ordering methods are available:

Contactless Digital Table Ordering

  • Head to your nearest Winner Winner store

  • Our Maître W will direct you to an available table. Please scan in using the COVID Tracer App or manually complete a Ministry of Health guest register as you enter the store

  • On your table or table number, you'll find a sticker that says 'table order'

  • Tap phone to sticker or scan QR code, or simply go to URL listed on your table number

  • Place your order. Sit back and wait for it to arrive

  • Enjoy your food.

Order online to collect in-store:

  • Go to winnerwinner.co.nz/order

  • Login or sign up to make your order

  • Confirm order ~ be sure to select the right store and your desired pick up time

  • When your order is ready at the allocated time, go to our storefront pick up area and wait for your name to be called. Please remember to scan in using the COVID Tracer App and be wearing a face covering

  • Collect your order

  • Hand sanitiser is available at all pick up points

  • Enjoy your food.

No vaccine pass? No worries - order online to collect contactless at our storefront:

  • Login or sign up to make your order

  • Select ‘Contactless Pick Up’ as your pick up method

  • Confirm order ~ be sure to select the right store and your desired pick up time

  • When your order is ready at the allocated time, go to our ‘contactless pick up point’ area and wait for your name to be called. Please remember to scan in using the COVID Tracer App and be wearing a face covering

  • Collect your order

  • Hand sanitiser is available at all pick up points

  • Enjoy your food.